Siliconeer: October 2003

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OCTOBER 2003
Volume IV •
Issue 10

Publisher's Note

We step aside a bit from the gloomy tech world and look at a new trend: the increasing number of Indian teachers who are U.S.-bound to take up the task of teaching this country’s children, something people in this country seem to be tiring of.

As our cover story notes, thanks to a strange confluence of economics and circumstance, U.S. educators and schools are taking a close look at what India has to offer, and they like what they see. The better Indian teachers are competent, hardworking and speak excellent English. For Indian teachers, it’s a great opportunity, because the pay that Americans consider appalling gets quite a facelift after adding a few zeroes and putting a Rupee sign. It’s just a trickle yet, but who knows where it will lead? And while it’s great to see Indian excellence in another field internationally recognized, what it may mean for Indian schools remains to be seen.

India, the land of contrasts, offers state-of-the-art medical care in its biggest metropolitan cities, yet its rural hinterland might as well be living centuries ago. All this could change with an innovative new technique: direct digital satellite communication to disseminate medical information and training. We present an article on this development.

We also take a moment to step outside the desi ethnic ghetto. A fascinating multilingual poll by New California Media reveals how varied and different the opinions are among the California minorities, and another article presents a poignant vignette to emphasize the necessity of competent interpreters to ensure effective health care.

We wish all our readers a very happy Diwali. This issue carries a special essay on this most beloved of Indian festivals.

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Main Feature



Techies Out, Teachers In
U.S. Woos Indian Educators -
By Siddharth Srivastava

After IT professionals, high school teachers could be India’s next big export to the U.S., writes Siddharth Srivastava.

As the hi-tech bust has companies laying off employees by the thousands, Indian tech workers in the U.S. are homeward bound. However, another area is opening up, with opportunities beckoning Indian teachers.

Unnoticed in the fury of the tech meltdown is the fact that estimates in the U.S. put the shortage of instructors to the tune of over 700,000. And here too, educators and school managements are looking to plug the gap by hiring from India. The reasons are the same that doctors and engineers are sought — Indians provide quality, are hardworking, prepared to work for much lower salaries and their knowledge of English is good enough to teach American kids.

George Noflin, principal of a high school in a Mississippi town, was in India recently. “The quality of teachers in India is unbelievable,” he says. Noflin interviewed 85 teachers while he was here and hired three for his school.

The high demand for teachers comes at a time of downturn in the tech sector and the consequent job losses and instability, with thousands of Indian H1-B visa holders in the U.S. returning home. Furthermore, the number of tech workers heading to the U.S. is perceptibly down compared to the previous years.

The shortage of teachers in the U.S. is attributed to the low regard, dismal pay scales and high turnover in a profession that was once admired across the country.

“No one wants to teach these days,” says Noflin.

According to the National Commission on Teaching and America’s Future, a third of new teachers leave the profession within three years — and 50 percent leave after five years.

Although there has not been a stampede of people from India, just as it was in the case of outsourced jobs in call centers and the business and processing industry, the reverberations of hundreds of schoolteachers heading ashore and many more seeking fresh avenues are beginning to be felt across the country.

Survesh Rudra, a middle-level government official, recently returned with his son after a year-long scholarship to the U.S. His wife has chosen to stay back after she was offered a job to teach in Texas.

“As she has more than five years’ experience her salary is more than $35,000 which is dismal by U.S. standards but great by Indian,’’ says Rudra.

The economics works out like this: In India, Mrs. Rudra’s annual salary would not be more than $2,400, with hardly any savings each year. Even if one accounts for the higher cost of living in the U.S., given the fact that her school will provide for food and lodging, Mrs. Rudra could save a minimum of $12,000 a year, if not more, as Indians, specially women, are great savers. If Mrs. Rudra manages to hold on to her job for three years, her savings kitty can jump manifold and her family will be able to afford a reasonably good lifestyle for the rest of their lives.

Unlike the tech workers who headed west looking to garner green cards, U.S. citizenship and possibly American wives, the profile of teachers headed to the U.S. is somewhat different.

They are predominantly housewives who take up teaching jobs, not as much for the money, as accompanying their kids to school as well as keeping themselves mentally occupied. It is a different story now.

“There is a new-found respect for the teaching community,” says Sunita Saxena who teaches at Delhi Public School, a school in the tony New Delhi suburb of Vasant Vihar. Saxena has been on several stints to the Middle East. “For many of us who have been seen as people who barely contributed a supplementary income, the prospect of earning dollars opens new vistas,” she adds.

However, there’s reason for caution. Trends can change, and then employees caught in the middle of a fall in demand can be in trouble. Just ask hi tech workers. It can happen to teachers, too. A few years ago, a shortage of teachers in the U.K. encouraged a large number of recruitment agencies to employ teachers from India to solve the classroom crisis. Then the demand dried up and the teachers found themselves without jobs and appalling working conditions as they tried to find other employment to support families back home used to the largesse from abroad.

Many teachers ended up washing dishes while others were deported. An often-quoted instance is of Jean, a teacher, who left her family in India, found herself in a small flat in Birmingham clearing tables and washing dishes in a café for a living, despite 15 years’ experience in a primary school and a master’s degree in history.

Meanwhile, Indian tech workers in the U.S. who have returned to India are finding it difficult to adjust to the much lower pay and more spartan lifestyles. Indian salaries are a quarter of the money they earned in the U.S. Despite emotional talk of being back among family and friends, given half a chance they will head back to the U.S.

With the outsourcing trend in full bloom, it’s unlikely that they will get the chance anytime soon. Indian teachers, however, have nothing to worry about for the time being. The estimates of shortages in the U.S. are astronomical. The writing is there on the blackboard for all to see — techies out, teachers in.

- Siddharth Srivastava is a freelance journalist
based in New Delhi.

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Infotech India



25 Mhz Spectrum... Sutherland, Avaya... IBM: Solutions Architecting...
Linux Asia 2004... Sun Launches MS Office Rival... ITI Cell Phones...
Brand Ambassador... New Juniper Center... Wipro in Bahrain... Orbit Raised...
Hi-tech Army... EFY Awards... Online Financial Results SoonHere is the latest on information technology from India

25 Mhz Spectrum
The Group of Ministers on Telecom Sept. 28 agreed in principle to make 25 Mhz additional spectrum for telecom service providers over the next three years, a move which would cost the government about Rs. 9 billion.

The GoM, which met here under the chairmanship of Finance Minister Jaswant Singh, was attended by Defense Minister George Fernandes and Information and Broadcasting Minister R S Prasad.

Communication and IT Minister Arun Shourie and Law Minister Arun Jaitley could not attend the meeting as they were out of town.

“We have discussed the modalities on how to make the spectrum available for the telecom service providers,” Prasad told reporters after the meeting, adding that Singh had briefed Fernandes about the previous meeting of the GoM and the decision taken.

Prasad said the Ministry of Defense and Department of Telecommunication would also work out ways to use the spectrum most efficiently and judiciously.

At present the Defense Ministry has given 35 Mhz spectrum for telecom services and 25 Mhz is additional requirement, sources said.

Top sources said the finance minister had agreed to provide budgetary support to Defense Ministry for releasing the required spectrum.
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Sutherland, Avaya

Global offshore outsourcing company Sutherland has announced a strategic alliance with global communication system, application and services provider Avaya.

The alliance will provide Sutherland’s customers even more compelling business propositions, Dang Lang, senior vice-president, global marketing development, Sutherland Group, said in a release in Chennai.

“With an Avaya-powered voice and data network, we believe we are operating the most advanced private commerce network linking India with the U.S.,” he said.

The Sutherland Group had recently announced the expansion of its operations in India to add around 1,500 employees.
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Solutions Architecting

IBM India Software Labs Sept. 30 announced the establishment of the Solutions Architecting Group that will work closely with customers in India to provide in-depth product knowledge, design and develop proof of concepts and architect solutions to meet the customers’ immediate and strategic business needs using IBM Software Group products.

“IBM Software products are designed and developed in tune with customer needs and the Solution Architecting Group will further leverage the in-depth knowledge and competencies that IBM India Software Labs’ team has gained from developing and supporting IBM Software Group products and IBM technologies,” a company release said.
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Linux Asia 2004

Linux For You, Asia’s first Linux magazine, has announced holding of Linux Asia 2004. The event is aimed at shifting Linux from labs to offices.

Linux Asia 2004 will be held Feb. 11-13 at the India Habitat Centre, New Delhi. It is the largest ever event on Linux in India.

Rahul Chopra, editor of the magazine, said, “Linux Asia 2004 will play a path-breaking role in making Linux and Open Source Software more popular in common applications. It will give a platform for sharing domestic and international expertise in Linux.”

The event will feature conferences on trends, deployment issues and case studies. It will also have a series of workshops on software development, system administration and handling migration from Windows platform to Linux platform. Some of the tracks that have already been finalized include:

E-governance and Social Implications — How Linux/OSS can affect us socially;

TrendZ — What are the latest technology trends in the Linux domain;

Techies — How to handle Linux development and administration;

Enterprise — Why and how should the corporate sector start switching to Linux/Open Source.

One of the key features of the event will be the practical demonstrations of the power of Linux and Open Source Software. Linux Asia will feature “The Hub,” a network of 50-100 Linux systems.

There will also be demonstrations of LiFY@Hindi, LiFY@Education and the upcoming LiFY@Office. Linux Asia will also have the e-governance centre where solution providers, including government departments, will get to display their solutions for e-governance.

The event will give a forum to the Indian Linux community to share insights and gain expertise.
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Sun Launches MS Office Rival

Sun Microsystems launched Sept. 30 its Java desktop system aiming to snatch 10 percent share of the 110,000 MS Office suite market sold by rival Microsoft to corporates annually in the country.

“About 1.1 lakh MS Office suites are sold in the country annually. We are aiming at a 10 percent of that market share,” Sun Microsystems’ country manager K.P. Unnikrishnan told reporters here Sept. 30.

Sun plans to target only the corporates (enterprises) for the desktop solution, which it claims is secure, that would be leased to customers at $50 per user, per annum, which includes upgrades and maintenance, Sun’s Asia south director of sales for software, Terence Ng, said.

“We are not targeting the individual consumer...they can download bits and pieces and integrate on the desktop or can access it through informal channels. But, what we offer to corporates is total ‘indemnity’ supported by Sun,” Terence said.

He said Sun was in discussions with PC manufacturers to integrate the software for its customers.

Terence said Sun had launched Java Enterprise System, where the company leases its software to corporate customers at a fee of $100 per user per annum. The target firms include media companies, retail, financial institutions, telecom firms, government and transport sector.

Aiming to snatch a slice of the estimated $ 241.94 million software spent in India, he said, “The Java Enterprise System is serious software made simple — simplified product, operation and price.”
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ITI Cell Phones

In a move to capture a slice of the rapidly growing domestic mobile phone market, public sector telecom equipment giant ITI said Sept. 30 it was thinking of manufacturing GSM cellular phones, besides WLL-CDMA instruments in the country.

“Our initiatives for the manufacture of CDMA technology have resulted in your company signing a TOT agreement with Global leader ZTE of China. Another MoU signed recently will similarly pave the way for manufacture of GSM equipment,” ITI chairman and managing director Y.K. Pandey told shareholders at the company’s 53rd annual general meeting in Bangalore.

He said the viability of manufacturing GSM handsets was being currently assessed.

Besides rejuvenating ITI’s production activity, Pandey said it would increase its value addition by way of equipment required for mobile services, thereby “augmenting the bottom line.”

He said ITI had bagged orders worth Rs. 2.4 billion for supply of CorDECT fixed wireless access system at two locations.

Stating that manufacturing infrastructure was being upgraded to execute electronic manufacturing services, Pandey said an exclusive production line was being planned for export of electronic equipment, “(which) should keep our revenue streams flowing.”
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Brand Ambassador

Indian skipper Sourav Ganguly has been appointed the brand ambassador of the West Bengal government’s Information Technology industry.

Announcing this in Kolkata Sept. 25, IT Minister Manabendra Mukherjee said Ganguly would promote the state’s Information Technology industry to woo investors.

“Kolkata and West Bengal are proud of Sourav. It is a great honor that he has agreed to become the IT industry’s brand ambassador,” Mukherjee said at an auction function to raise funds for a children’s hospital.

Chief Minister Buddhadev Bhattacharjee said Ganguly had also shown keen interest in revival of the industrial atmosphere in the state.

“He has keenly studied the industrial climate in the state and has assured us help in taking up the cause for creation of a better environment here,” Bhattacharjee said.

Member of Parliament and chairman of the West Bengal Industrial Development Corporation Somnath Chatterjee said negotiations were also on with Ganguly to make him the corporation’s brand ambassador.
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New Juniper Center

The U.S.-based IP network product firm Juniper Networks Sept. 25 opened its new technical center employing 27 professionals in Bangalore.

The center, besides focusing on software development, will also test systems of Juniper’s portfolio of products, Juniper Networks product development executive vice-president Ashok Krishnamurthi told reporters.

He said the firm has also expanded its technical certification program in India for training and certification for a wide range of Juniper Networks qualifications.

Krishnamurthi said Juniper had about 19 customers in India including BSNL, Data Access, BSES Telecom, Dishnet DSL and HCL Infinet.
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Wipro in Bahrain

Wipro Infotech, the West Asia, India and Asia Pacific IT division of $902 million Wipro Ltd, Sept. 28 announced entry into Bahrain by appointing Maskati Commercial Services as its local business partner.

Wipro is working closely with the Maskati Commercial Services, headed by Adel Maskati, as its local partner to address the IT needs of customers in Bahrain.

“West Asia is a critical component of our global expansion strategy, as it is a rapidly growing IT service market. We are committed to building a strong business base here in Bahrain as well as the rest of the region,” Wipro chairman Azim Premji, who is in Bahrain, said in a statement in Bangalore.

“Coupled with a vision of being a regional telecommunications and information technology hub in West Asia, I expect Bahrain to be the key IT growth enabler in the region,” he said.

Wipro, which has over 200 professionals working on various projects across West Asia, has among its customers Saudi Polyolefins, Al Haya Medical Company and Riyadh Pharma in Saudi Arabia, Dubai e-Government, Dubai Municipality and Dubai Dry Docks in UAE and Doha Bank and Qatar Vinyl Company in Qatar, the statement said.
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Orbit Raised

In the second orbit-raising maneuver, conducted this afternoon, the 440 Newton Liquid Apogee Motor on board INSAT-3E was fired for 36 minutes by commanding the satellite from the Master Control Facility at Hassan in Karnataka.

With this LAM firing, INSAT-3E perigee (closest point to the earth) has been raised from 14,960 km to 33,000 km, Indian Space Research Organization said in a statement.

The apogee (farthest point to earth) is at 35,750 km and the inclination of the orbit with respect to the equatorial plane has been reduced from 1.9 deg. to the present 0.14 deg., it said.

INSAT-3E now has an orbital period of 22 hours, 40 minutes, ISRO said, adding, the satellite will now be in the continuous radio visibility of the MCF.

“All systems on board INSAT-3E are functioning normally. The third apogee motor firing is planned in the next few days,” the space agency said.

INSAT-3E was launched by Ariane-5 of Arianespace Sept. 28 from Kourou in French Guyana, and the first orbit-raising maneuver was carried out from MCF Sept. 29.

ISRO said the satellite came within the radio visibility of MCF Sept. 30 morning, and all the necessary operations like earth acquisition and gyro calibration were carried out before the second orbit-raising maneuver was started.
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Hi-tech Army

The intelligence wing of the Indian Army had gone hi-tech after the “Kargil introspection” and acquired modern equipment for surveillance even as special training programs were being conducted to strengthen the intelligence set up, GOC-in-chief, Army Training Command, Lt. Gen. J.J. Singh said Oct. 1.

Singh told reporters here that ground surveillance radars, unattached ground sensors, unarmed air vehicles with cameras and satellite imagery were some of the latest equipment being used in gathering information and strengthening intelligence inputs.

He said the intelligence set up at various levels was also being looked into and better co-ordination between various intelligence agencies being ensured.

Referring to the alleged human rights violations by the Army, the general said the Army was sensitive about it and did not approve of any human rights violation anywhere.

Singh said action had been taken against a large number of Army personnel found guilty of even the slightest violations, adding utmost care was exercised during anti-insurgency operations to ensure that no civilian was harassed or harmed.
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EFY Awards

Electronics For You, Asia’s leading publication on electronics, has announced EFY Awards 2004.

These awards will be given to top organizations and individuals in the electronics industry. The final winners of the award will be announced at EFY Awards Nite, to be held at the India Habitat Centre, New Delhi, Feb. 13.

Ramesh Chopra, MD, EFY Enterprises, said, “EFY Awards is an attempt to give recognition to the leading enterprises and individuals in the Indian electronics industry. Being the leading publication in the electronics industry, we have taken the initiative to identify the leading companies and individuals in the industry, with the inputs of the electronics fraternity.”

The awards will be finalized via two-stage process. The first part of the process will involve taking feedback of EFY readers and taking up to five nominations in each category.

The winners will be finalized by a panel of eminent personalities. The awards will recognize efforts and contributions of individuals and organizations spread across over 25 different categories.

The awards are the first of their kind where the entire process is totally transparent. The feedback of each user is kept in public domain for an open scrutiny.

A professional research agency is being used for assessing the research process to ensure that the results are totally unbiased. The nominations will be based on the feedback of only tech-savvy EFY readers instead of a general opinion poll.
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Online Financial Results Soon

Companies may soon be able to file their financial results through the Internet, instead of having to submit voluminous reports to the Registrar of Companies.

The Department of Company Affairs has initiated an ambitious computerization drive which envisages a paperless DCA by 2004, secretary M.M.K. Sardana told reporters here.

“By making our office paperless and offering companies the facility of filing their results through the Internet, we want to make it clear that man hours otherwise lost in such paperwork can be put to more productive use,” he said.

Considering the fact that the department was short of manpower and was in fact keen to outsource inspections, Sardana said this process would enable companies located in remote areas and outside state capitals to spend minimal time and resources in filing their annual results.
|Back to Infotech Index| |TOP|


Innovation



Healthcare for Everyone:
Satellite Communication
- By S. Rangarajan

Digital radio, multimedia has enormous promise in the developing world, writes
S. Rangarajan.

A crisis of public health haunts the developing world. Pervasive poverty and a lack of medical facilities expose large portions of Africa and Asia to diseases like malaria, influenza and severe diarrhea that disproportionately kill the youngest and most vulnerable.

Faced with great needs and terribly limited resources, here’s something that has immense potential for improving the health of developing countries: widespread distribution of information. Supplying information on hygiene and nutrition to all will empower people to take better care of themselves and their families. Delivering specialized information to medical practitioners will make them more effective in their difficult work.

The question is how to accomplish this important objective. With a dearth of broadcast stations and insufficient networks for transmitting data, how can developing countries economically distribute information to everyone? The answer is to employ bold new methods to face an enormous challenge.

Imagine hundreds of physicians in remote settlements across Africa getting medical advisories via a compact receiver that gets programs directly from a satellite in space.

Picture daily bulletins on diagnostic techniques going to clinics throughout India and Pakistan, even in areas where Internet service is sporadic or nonexistent. The far-flung clinics use a small, inexpensive device that gets satellite transmissions and downloads the information to a personal computer.

Finally, imagine millions of people across Africa and Asia using satellite radio to get information about nutrition, hygiene and practices to stop the spread of HIV/AIDS. Receivers for this system — identical those used by the physician in the Serengeti and clinics in India and Pakistan — would be inexpensive, easy to operate and would run off mains power, batteries or even solar cells.

Abundant Medical Information from the Skies. Envisioning these possibilities might be an act of imagination but not fantasy. A satellite radio system is now in operation for all of Africa and Asia. WorldSpace Corporation, the world leader in satellite radio, has created this system, which uses satellites in space to broadcast digital audio and multimedia programs directly to compact, portable receivers. Founded in 1990, the Washington-based firm operates two satellites: AfriStar™, serving Africa, the Middle East and Europe, and AsiaStar™, which serves Asia. Together, the two craft reach a potential audience of over three billion people.

WorldSpace designed its system expressly to serve the developing world. Satellites provide vast coverage. Digital transmission ensures quality and reliability. Plus, digital technology gives the WorldSpace system versatility far beyond traditional radio. Anything that can be perceived with ones eyes or ears can be delivered via WorldSpace, including text, data, images and even streaming video. Connect a WorldSpace receiver to a personal computer and that receiver becomes a wireless modem, capable of downloading hundreds of megabytes an hour. This data transmission capability has critical importance where Internet access is expensive, unreliable or simply nonexistent.

With an ability to surmount barriers of geography, ethnicity and poverty, the WorldSpace system holds great potential for improving clinical practice and public health across Africa and Asia. To realize this potential, WorldSpace Corporation is working with leading international organizations to launch a Health Channel.

As a curtain raiser to the Health Channel, several pilot programs are taking place. Two recent efforts are of particular interest: an audio/multimedia conference held in August 2002 that linked three continents and a live debate session that took place in September 2002.

Innovative Application for an Ingenious System. CLASS — Combined Live Audio and Slide Show — is an innovative solution developed to apply the capabilities of the WorldSpace system for distance education in developing countries. The CLASS service from WorldSpace is unique in its ability to economically merge content creation and delivery to vast territories. It uses the WorldSpace system to provide error-free digital transmission of presentations, lesson plans and other multimedia material.

CLASS technology facilitates a smooth integration of media to support education across vast territories. The result is an array of valuable capabilities:

  • Delivering live lectures with accompanying PowerPoint presentations directly to students’ PCs (direct-to-home, or schools) at a scheduled time.
  • Enabling students to hear live commentary from the best teachers while following associated presentations and getting real-time updates as the teacher works through the material.
  • Enabling students with Internet access to pose questions via a text-chat or voice mode.
  • Delivering presentations, lesson plans and other multimedia materials to students, thus complementing and expanding the classroom lecture.

Besides CLASS delivery, the WorldSpace system, of course, provides digital audio with fade-free, crystal-clear reception across vast territories. Reception requires a WorldSpace radio. These units are reasonably priced and available from vendors throughout Africa and Asia.

CLASS in Action. CLASS was put to the test Aug. 8, 2002 at a seminar on “Prevention of HIV Transmission from Mother to Child.” Leading medical experts from three locations — London, Washington, D.C. and Atlanta — spoke to an audience of doctors, nurses and public health authorities at A.I.C. Kijabe Hospital in Kijabe, Kenya.

The seminar opened with a presentation from Dr. Nathan Shaffer, director, Maternal-Child Transmission Program for Africa, Centers for Disease Control. From his office in Atlanta, Georgia, Dr. Shaffer gave a presentation using 25 PowerPoint slides. Throughout, he annotated his slides in real time. The WorldSpace system and CLASS enabled participants in Kenya and London to listen to Dr. Shaffer, look at his slides and ask questions using the CLASS “chat” mode.

Dr. Shaffer’s presentation was followed by an audio conference of high-level medical practitioners from Africa, Europe and North America, chaired by Dr. H. W. McConnell of the London-based Interactive Health Network, addressing the subject of preventing HIV transmission from mother to child.

As a keynote for the audio conference, Dr. J. Volmik of the Global Health Council presented the lecture, “Extracts from Clinical Evidence.” Dr. Luis Gabriel Cuervo of the British Medical Journal then converted Dr. Volmik’s lecture to 13 PowerPoint slides and presented them to all participants. An extensive Q&A session followed. In response to questions, additional material — in the form of three .pdf documents — was transmitted to participants using the “Send File” option of CLASS.

CLASS Assessed. Medical professionals know the importance of assessing the success of a procedure. To gauge whether the Aug. 8 WorldSpace/CLASS broadcast was successful, Dr. Bruce Dahlman, medical education director at Kijabe Hospital, assembled a detailed questionnaire and distributed it to all participants in Kenya. Among the responses, the Kenyan participants observed:

  • The human touch of hearing and seeing adds interest to the material;
  • Questions can be asked easily whenever needed;
  • The program allowed interaction with some of the world’s leading experts in this field;
  • Compared to a videoconference, there was more focus on the lecture rather than the distraction of the video feed switching between headshots and slide material.
  • The chat functionality was “great;”
  • The voice quality was excellent, once telephone feedback was muted at each site; and,
  • The forwarding of additional .pdf files sent by the second speaker was good. These could be viewed off line on a .pdf application but with the speaker commenting on this additional material, with the listener scrolling through the actual file.

Technology on Trial. A second pilot for the Health Channel took place on Sept. 18 2002. The International eHealth Association was holding its annual meeting in London. On of the meeting’s feature events was a debate on the right of health information for primary care providers in low-income countries.

The debate followed the format of a court proceeding. The “judge” was Dr. Richard Smith, editor-in-chief of the British Medical Journal, with medical authorities taking positions for and against the proposition. Cross-examinations took place and people cast their votes and a final judgment was rendered.

The two-hour session was carried live by transmitting the debate to the WorldSpace uplink site in London. There was live audio from two other sites summarizing the views of the participants at those locations. Listeners from any of the locations were able to send questions or comments by e-mail to a specific address to contribute their views to the closing session.

From Pilot Stage to Permanent Phase. The seminar in August and the debate in September were two convincing demonstrations of the WorldSpace system and the CLASS methodology to serve medical professionals and the general public. Other pilot programs are now in development as WorldSpace and its partners work to make the Health Channel a reality for Africa and Asia.

This article originally appeared in the online magazine of Bytes for All, a South Asian initiative to bridge the digital divide. Readers can reach the Web site by visiting www.bytesforall.org

- S. Rangarajan is senior vice president of Washington, D.C.-based WorldSpace. WorldSpace is the pioneer of direct satellite delivery of digital radio and multimedia services and serves Africa, the Middle East, Asia and Western Europe.

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Report:



Language and Sickness
The Story of Ms. Rivera
– By Dr. Alice Chen

A bilingual child had to choose between going to school and interpreting for a sick sister. Non-English speaking patients must not be forced to make such a terrible choice, writes Alice Chen.

Ms. Rivera, a patient of mine in her late twenties, was in my office for her regular check up. She had her three-year-old boy with her, who was busy playing with a tongue depressor. Her older child was already in elementary school.

I was not aware that she never finished high school. After congratulating her, I asked what had prevented her from finishing.

She told me that her little sister had sickle cell anemia. When they were young, her sister spent much of her time either in the doctor’s office or in the hospital. Because her parents didn’t speak much English, Ms. Rivera’s parents would bring her along to serve as an interpreter every time her sister became sick. As a result, she missed so much school that she wasn’t able to graduate with her friends. Now, more than 10 years later, after having two children of her own, she had finally earned her high school diploma.

I wondered what it was felt like for a child to assume such a responsibility. I thought of the children I see, who often ask their parents what this or that word meant. How many children know what “red blood cell,” “sickle cell anemia,” or “oxygen therapy” mean, let alone how to say these words in two languages? I thought back to one of my medical school professors, who had said that in the first two years of medical school future physicians learn so many new terms that in effect they are learning a new language. If this is true, medical interpreters need to know at least four languages – English, a foreign language and also medical terminology in English and the other language.

Ms. Rivera was proud that she was able to help her family, but also described the pressure she felt serving as her parents’ ears and voice, and her uncertainty about what she was interpreting. She also remembered feeling a little resentment at having to devote so much energy to interpreting during hospital visits. Ironically, her little sister, who focused on studying as a way to cope with her illness, had done well in school and became a successful accountant.

Using children as medical interpreters is unfair for both the child and the parents. In Ms. Rivera’s case, it robbed her of her schooling. For her parents, it meant having an interpreter who offered inaccurate and incomplete translations. Luckily for the family, Ms. Rivera’s little sister did well. In cases where the outcome is not so good, guilt and blame can arise over misinterpretations.

There are alternatives to using children as interpreters. There are local and state laws that require public institutions, such as public hospitals and clinics, to hire bilingual staff for certain languages. There is a state law that requires hospitals to provide interpreter services to their patients. And if you are covered by public insurance, such as Medi-Cal and Healthy Families, you have a right to an interpreter whenever you call your health plan, see your doctor, or go to the hospital. Other insurance companies are also starting to provide trained medical interpreters for their members.

So next time you go to the doctor or hospital, think twice before using a child as a medical interpreter. It could be hazardous to your health – and bad for your child.

If you have encountered language barriers in seeking health care for yourself or a family or friend, and you need advice about how to deal with them, write Dr. Alice, care of Language Access, New California Media, 275 9th St., San Francisco. Mention where you read this article.

- Dr. Alice Chen is Soros advocacy physician fellow with the
Asian and Pacific Islander American Health Forum.

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Business:


Financial adviser Ashok Gupta at his office at Teamwork Financial Services.

Financial Planning:
A Holistic Approach
– By Urmi Ghosh-Dastidar

A San Jose, Calif. firm provides in-depth, holistic financial planning, writes Urmi Ghosh-Dastidar.

Planning a financially secure future is more than doing some basic math and jotting down some numbers. A financial advisor could help you draw a general plan or strategy, but you may need more, different expert help. Are you planning for documents to transfer assets to the next generation? You need legal advice. Working through the ever changing, bewildering tax thicket? Only an accountant or CPA can crunch the numbers for you.

San Jose, Calif.-based Teamwork Financial Services works with a team of professionals to provide financial, legal, tax and expert accounting advice so that a business or an individual can access a comprehensive suite of services.

“We work in a team,” says financial adviser Ashok Gupta of Teamwork. The financial adviser, the CPA and the attorney—these three people are the main part of a financial plan for any individual, small business or corporate sector.

“Everybody is not perfect in everything. For migraine you go to a neurologist, if you have chest pain, you would see a cardiologist.”

There are trust officers, realtors and other experts to provide assistance in different stages of your financial strategies. What’s more, Teamwork is willing to work with the client’s attorney, CPA and other professionals.

Financial planning is a must. Times are tough, the job market is wobbly, money worries reign supreme. Businesses worry about cash flow, family’s worry about retirement, junior’s college, beti’s shaadi.

Will everything work out in the end?

That answer may not be known until the future, but experts say two issues are as certain as death and taxes. And it affects you all the same whether you are rich, poor, black, Hispanic male or female.

Issue no 1. If you aren’t planning ahead, you are almost certainly losing money. What would you think of a guy who threw away several hundred dollars every year? Or a lot, lot more?

Crazy? Well, the funny thing is many perfectly reasonable, sensible people procrastinate on the one most important thing they could do to add money to their business and family expenses—planning your finances.

Here’s a quick but telling example of the advantage of saving early. Suppose Mr. Patel and Mr. Khan both have a working life of 30 years. Let’s say Mr. Patel saves $2,000 each year for the first 10 years, but doesn’t save a penny after that. Mr. Khan starts 10 years later, and saves $2,000 for the last 20 years of his life.

Do the simple math and you know that though a late starter, Mr. Khan has saved $40,000 which is double of Mr. Patel’s $20,000. Here’s the shocker: assuming their money is invested at 10 percent compounded interest, its Mr. Patel who comes out ahead, with $235,882 against Mr. Khan’s $126,005. See what I mean?

Issue no. 2 How do you get there? This is where many people make the error of being penny wise, pound foolish. Sure it will cost you money to go to a financial planner, but it is virtually certain that the expert help you get will save you what you spend many, many times over.

Most people yawn at the thought of large series of numbers and math, but think about it for a moment. At the end of the day, financial planning is subjective, because different people have different goals, and different incomes. You might want to splurge on your daughter’s wedding, but you might expect your kids to attend state colleges. Or the other way round. You may expect your kids to go through the public school system, or you might prefer to send them through private schools.

With the resources you have at your command, you also have to save something for your retirement. Would a modest income satisfy you? Or do you wish to maintain the same standard of living after retirement. Your financial strategy will differ according to what you wish.

Here’s where expert help is invaluable. Who but a professional accountant can walk you through the maze of complex tax law—which keeps changing—to figure out how to match your resources to your wishes to the maximum extent.

Teamwork helps clients through a six-step process:

  • Get to know the person/ client
  • Gather all kinds of information—personal, financial, income, expenditure, assets, liabilities, etc.
  • Processing information
  • Investigate the solutions
  • Formulate a strategy
  • Implementation of strategy.

Even after a strategy is planned and set in motion, Teamwork people sit with client and review solutions on a periodic basis.

“It’s like when you go to a doctor,” Gupta said. “The doctor takes all your personal health related information, sends you off to a lab to investigate. When he has the information, he plans treatment. He finds a solution and follows it up.”

Interested readers can find out more about Teamwork Financial Services at their Web site at www.teamworkfinancial.com.

- Urmi Ghosh-Dastidar is a freelance writer
who lives in Berkeley, Calif.

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Ethnic Issues:



A Rainbow of Opinions:
2003 Multilingual Poll
PACIFIC NEWS SERVICE

A new multilingual poll in California shows racial, ethnic splits among California voters on recall, replacement ballot, Proposition 54, race relations. A Pacific News Service report.

The California electorate is sharply split along racial and ethnic lines with Latino, African American, Asian American and white voters expressing distinctly different views of the recall, of Gov. Gray Davis’ performance in office, of the candidates seeking to replace him and of the racial classification initiative (Proposition 54).

These are among the major findings of the 2003 Multilingual Survey of California Voters, an in-depth survey of registered voters with large samples of racial and ethnic groups that typically represent small fractions of respondents in statewide polls. The survey was conducted Sept. 6-16, 2003, by the public opinion firm Bendixen & Associates for a partnership of four organizations: USC Annenberg’s Institute for Justice and Journalism, the Pew Hispanic Center, New California Media and The Tomás Rivera Policy Institute.

The Recall Election. Hispanics (45 percent support vs. 47 percent oppose) and Asian Americans (44 percent support vs. 46 percent oppose) are closely split on whether Gov. Gray Davis should be removed from office, while blacks oppose the recall by a wide margin (65 percent vs. 23 percent) and whites favor the recall (56 percent vs. 35 percent). In the contest to replace Davis, should the recall succeed, Latinos (57 percent) were more than twice as likely as whites (22 percent) or Asian Americans (25 percent) to say they will vote for Lt. Gov. Cruz Bustamante and more than three times as likely as African Americans (17 percent). A similar split emerged when respondents were asked whether they had a positive or negative attitude toward Bustamante, with 41 percent of African Americans expressing negative views, while 67 percent of Latinos expressed positive views.

Support for Arnold Schwarzenegger varied widely. Asian Americans (22 percent) and whites (20 percent) said he would get their vote in about equal measures—at about the same level as Bustamante—while support among Latinos (13 percent) and blacks (7 percent) was significantly lower.

“Some very clear differences along racial and ethnic lines emerge from this survey, notably between Latinos and blacks,” said Pew Hispanic Center director Roberto Suro. “Whether they are peculiar to this election or reflect more fundamental divides will be critical to California’s political future.”

The Views of Latinos. By including interviews with a large sample of Latinos in both English (48 percent of the sample) and Spanish (52 perce